Delete your PassFast account
Ask PASSFAST LEARNING LLC to delete your EA Exam Prep by PassFast account and the study data saved with it.
Effective date: October 29, 2026
This page is for people who use the EA Exam Prep by PassFast app (formerly PassFast EA Exam Flashcards) on iPhone, iPad, or Android, or who have an account at eaexam.co. The app and the website are provided by PASSFAST LEARNING LLC. Your app account is your eaexam.co account, so a deletion applies to both. You can ask us to delete your account and the study data saved with it at any time.
How to ask us to delete your account
By email
Write to privacy@eaexam.co from the email address on your account, with the subject "Delete my PassFast account", and say that you want your account deleted. If you can no longer open the app, this is the way to ask.
Do not send a password or a full government identifier by ordinary email.
In the app
- Open the EA Exam Prep by PassFast app and sign in.
- Go to More and find Delete your account.
- Choose Delete my account, then confirm with Yes, delete my account.
When you send the request in the app, the app signs you out and clears the study data stored on that device, and PassFast ends your mobile sign-ins and any unused sign-in codes.
What happens next
Deletion is request-based. We record your request, check that it comes from the account owner, and complete it within 30 days of receiving it.
Before we complete a request we check for legal holds, paid access that is still open, tax and accounting records, fraud and security records, chargebacks, and disputes. If you have paid access that is still open, we may need to settle that with you first, because deleting your account ends your access.
What we delete
When your request is complete, we remove the personal details from your account (such as your name, email address, phone number, and sign-in details) and delete your study progress and flashcard and practice history. If you answered a PassFast survey, we remove your comment and the link to your account, and keep only the score, date, and product for totals.
What we keep
- Order and tax records, and records we must keep to meet tax, accounting, fraud, security, chargeback, dispute, or legal obligations. The Orders and entitlements row of the Privacy and Cookie Notice explains how long.
- If you asked us to stop marketing email, a minimal record of that choice, so we do not email you again.
- Copies in system backups are not changed in place and are removed when those backups expire.
At this time, deleting your account does not automatically delete the matching records held by our sign-in provider or by our billing provider (RevenueCat, which uses an anonymous app ID). We do not use this page to promise that those records are deleted.
If you turned on the optional usage or crash reports in the app, those reports do not include your account ID or email address. They are covered by the Mobile app row of the Privacy and Cookie Notice.
Subscriptions and purchases
Deleting your PassFast account does not cancel a subscription or any other recurring payment, does not refund a purchase, and does not change a refund decision. PassFast plans and the app unlock are one-time purchases, not subscriptions. If you have a subscription or recurring charge for PassFast, cancel it in the service that bills you:
- Google Play: open the Play Store app, tap your profile picture, choose Payments and subscriptions, then Subscriptions, select the subscription, and choose Cancel subscription.
- App Store: open Settings on your iPhone or iPad, tap your name, choose Subscriptions, select the subscription, and choose Cancel Subscription.
- Purchases on eaexam.co (processed by Stripe): email passfast@eaexam.co from your account email. Refunds follow the PassFast Guarantee.
Questions
Email privacy@eaexam.co. For how we handle personal information in general, read the Privacy and Cookie Notice.
Jordan Ashby
PassFast Learning LLC
